Shipping policy
Thank you for shopping with Made by SOMI! We strive to provide you with high-quality products and a smooth delivery experience. Please review our shipping policy below.
Order Processing
- All orders are processed and shipped within 7–10 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped, including tracking information.
Shipping Rates & Delivery
- Shipping rates within the United States are a flat rate of $7.50 per package.
- Delivery times may vary depending on your shipping address and carrier delays. Please note that we are not responsible for delays caused by the shipping carrier.
Order Accuracy
Please ensure your shipping address and order details are correct before completing your purchase. We cannot make changes to your order once it has been processed.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact the carrier directly using the tracking information provided. If you need assistance, email us at info@madebysomi.com.
Damaged or Opened Items
If your order arrives damaged or opened, please email us within 7 days of delivery at info@madebysomi.com with:
- Your order number
- Photos of the damaged or opened product
- A brief description of the issue
Refunds may be issued to your original payment method if approved and no replacement is requested.
Contact Us
For any questions regarding shipping or your order, please reach out to us at info@madebysomi.com