Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges once your order has shipped. Please review your order carefully before completing your purchase.

---

Refunds

Refunds may only be issued under the following conditions:

• The product arrives damaged or opened upon delivery.
• The customer does not request a replacement item.

If approved, your refund will be processed to the original payment method within 7-14 business days. Please note that shipping costs are non-refundable.

---

How to Request a Refund

To request a refund for a damaged or opened product, please email us at info@madebysomi.com within 7 days of delivery. Include:

• Your order number
• Photos of the damaged or opened product
• A brief description of the issue

---

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company—processing times may vary.
3. Contact your bank for additional delays.

If you’ve completed these steps and still haven’t received your refund, please email us at info@madebysomi.com.

---

Sale Items

Refunds are only available for regular-priced items that meet the above criteria. Sale items are non-refundable.

---

Shipping

We do not accept returns or exchanges, so please do not ship products back to us unless instructed by our team for refund verification purposes. If a return is authorized for inspection, you will be responsible for shipping costs, which are non-refundable.